Troubleshooting·28 questions

Pages don't load, but the internet works

Answer

Sometimes users encounter a situation where the internet connection works stably, but the pages in the browser stubbornly refuse to load, giving timeout errors or blank screens. To eliminate this trouble, there is a proven action algorithm that helps bypass network and software barriers.

Here is the effective order for troubleshooting page loading issues:

Clear the browser cache and cookies, as outdated or corrupted temporary files often interfere with the correct display of sites.
Try opening the required page in incognito mode to rule out the influence of third-party extensions and accumulated session data.
Disable all installed extensions one by one to find the potential culprit blocking network traffic.
Check the proxy server settings in the system and make sure they are not redirecting your traffic through a non-working node.
Change DNS addresses to public and reliable servers, such as Google's 8.8.8.8 or Cloudflare's 1.1.1.1.
Temporarily disable your antivirus or third-party firewall, which may falsely block network requests of secure resources.

Applying these measures helps restore normal access to the world wide web and identify the root cause of the network failure. If none of the methods helped, it is recommended to check the router settings or contact your internet service provider to clarify the status of backbone routes.

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