QUESTION: Cabin baggage and rules: what to do in case of excess weight?
Facing the problem of excess weight or non-compliance with cabin baggage dimensions during check-in is an unpleasant situation that can be successfully resolved if you know your rights and possible courses of action. Airlines strictly monitor compliance with regulations, and upon discovering violations, passengers may be asked to pay for excess baggage at a higher rate. To minimize financial losses and stress, you need to think through a few backup options in advance.
If it turns out at the check-in desk or boarding gate that your bag is heavier or larger than allowed, act consistently.
Thorough preparation and weighing your baggage at home before leaving for the airport using a regular household scale helps avoid such problems. Remember that scandals and arguments with airport staff rarely lead to a positive result, as they act strictly within the carrier's regulations. By showing politeness and flexibility, you can often find a compromise solution, such as checking a small bag for free if the flight has a shortage of free space in the overhead bins in the aircraft cabin.