QUESTION: Rules for micromobility: what to do in case of a fall or accident?
Answer
Sudden falls or traffic accidents involving micromobility vehicles require a clear and cold-blooded algorithm of actions from the victim. First of all, it is necessary to ensure your own safety, assess your health condition, and, if necessary, immediately call an ambulance and traffic police officers if required.
To effectively resolve such situations, it is extremely useful to have a pre-planned course of action and two or three alternatives in case of various failures and force majeure. Having a pre-prepared Plan B helps you quickly navigate a stressful environment, contact the sharing service support team, and record all the circumstances of the incident.
•Secure the scene of the incident, take detailed photographs of the damage to the scooter or bicycle, and obtain the contact information of potential witnesses.
•Contact the sharing service support team through the mobile application and report the incident so that the trip is officially completed and the incident is registered in the system.
•Keep all medical certificates, medicine purchase receipts, and official documents from emergency service representatives for subsequent settlement of compensation issues.
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