QUESTION: Healthcare abroad: what to do in case of hospitalization?

Emergency hospitalization during a foreign trip is a stressful situation that requires a cool head and strict adherence to a pre-prepared action algorithm. The main rule here is not to panic and immediately deploy your Plan B, which will help save nerves and time.

You need to immediately notify the service company of your insurance organization. To do this, it is useful to always have at hand the hotline phone number indicated in the policy, as well as the contract number itself. If you cannot call yourself, ask hotel staff, travel companions, or hospital personnel to contact the insurance.

To avoid confusion in the event of critical failures, always keep 2 or 3 alternative communication options and emergency services contacts with you. Having such a backup action plan allows you to quickly resolve issues with ward accommodation, fund transfers, and the coordination of medical personnel.

When checking into the hospital, be sure to provide the following details:

Remember that all medical procedures and bills must be coordinated with your assistance company. Do not sign financial guarantees and refusals of treatment without consulting your insurance agent, as this may affect further expense reimbursement and the quality of care provided in another country.