QUESTION: Baggage transportation: what to do if luggage is lost?

The situation with lost luggage is always stressful, but a clear algorithm of actions will help minimize unpleasant consequences. The answer regarding baggage transportation is based on the rule of balance: 70 percent of the route and logistics are fixed in advance, while 30 percent is left for flexibility and prompt reaction to force majeure.

If your luggage did not appear on the baggage claim carousel at the airport or was not unloaded upon the train's arrival, do not leave the baggage claim area. First of all, find the Lost and Found desk and contact a transport company employee to draw up an official loss report.

To draw up the report, you will need your passport, boarding pass, and the tear-off stub of the baggage tag, which is usually pasted onto the ticket or passport during check-in. Be sure to provide an exact description of the suitcase, its color, brand, and distinguishing features, and leave the address of the hotel where the found item can be delivered.

After completing all the paperwork, write down the reference number and the support service contact phone number. Keep the most valuable items, medicines, and a change of underwear with you in your carry-on luggage so that a baggage delay does not ruin the first few days of your trip.