QUESTION: What to do in case of an insured event?

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Accepted Answer

An insured event during a trip requires strict adherence to a specific procedure to guarantee medical assistance and subsequent payouts. The first and main step is to immediately call the 24/7 hotline of the assistance service specified in your policy. The operators of the assistance center coordinate all further steps, direct you to a verified clinic, and coordinate all medical procedures.

It is strictly not recommended to independently pay for medical services or medicines without prior agreement with the assistance company, as the insurance company may refuse subsequent reimbursement of expenses. Always carefully follow the operator's instructions and be sure to write down the number of the open insurance claim for reference during subsequent proceedings.

1. Immediately call the 24/7 assistance service if you experience any health problems.
2. Coordinate all doctor visits and the purchase of medications with representatives of the insurance company.
3. Keep absolutely all documents: official medical reports, bills, receipts for medicines, and doctor's prescriptions.
4. Write down the claim number and all details of conversations with support operators to monitor the process.
5. If in an emergency situation you had to pay yourself, collect a complete package of documents to submit a claim for reimbursement after returning home.

QUESTION: What to do in case of an insured event?

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