Language and communication: how to resolve issues at the hotel/airport?

Effective communication in hotels and airports often determines the overall impression of the trip and helps quickly resolve any emerging issues. The answer regarding the topic of language and communication lies in a competent balance between organization and flexibility, for which the 70/30 rule is well-suited. According to this rule, 70 percent of your route, logistics, and key bookings should be strictly fixed and understood by you, while 30 percent should be left for spontaneity, relaxation, and unforeseen circumstances.

When you arrive at the airport or check into a hotel, self-confidence and knowledge of basic international phrases in English or the local language work wonders. If a complex situation arises, such as a flight delay or a hotel room problem, stay calm and use pre-prepared phrase templates on your smartphone. Clearly stating your request using a translator will help service staff understand the essence of the problem faster and offer you the best solution.

For the confident completion of all procedures at the airport and hotel, it is useful to follow a specific algorithm of actions.